Product support includes an 8:00AM-5:00PM help desk and 24-7 high severity customer support via phone. The Tychon suite installs as an extension to ePO 5.1 or higher with HIPS 8 or Endpoint 10, and DXL installed (optionally).

The client requirements

  • .Net 3.5 Installed on Windows Server 2003 and XP
  • .Net 4.5 installed on Windows 7+ versions

Supported Operating Systems

For non-DXL and DXL version of the Tychon suite, the following operating systems are supported:

  • Windows XP (32-bit and 64-bit)
  • Windows Embedded 7
  • Windows Embedded 8
  • Windows 7 ~ 10 (32-bit and 64-bit)
  • Windows Server 2003 ~ 2012 (32-bit and 64-bit)
  • CentOS 6.x or later (32-bit and 64-bit)
  • Debian 7.x or later (32-bit and 64-bit)
  • McAfee Linux OS (MLOS) 2.2 (64-bit)
  • Red Hat 6.x or later (32-bit and 64-bit)
  • Ubuntu 12.x or later (32-bit and 64-bit)
  • MAC OS X 10.8 +

TYCHON FEATURE REQUIREMENTS

FEATURE: Host Firewall Orchestrator
REQUIREMENT: HIPS 8 Endpoint 10 or greater

FEATURE: Host Security Sentinel (Journal/Queries)
REQUIREMENT: No additional requirements.

FEATURE: Host Communicator (Banner)
REQUIREMENT: No additional requirements.

FEATURE: Rapid Query (Incident Response)
REQUIREMENT: DXL 1.x + (Note: Supported OSs change depending on the DXL version)

Supported operating systems for the DXL client.

OPERATING SYSTEMS DXL 1.0.0-1.0.1 DXL 1.1.0 DXL 2.0 DXL 2.0.1 DXL 2.2.0 DXL 3.0
Windows 10.1 (32-bit and 64-bit) No No No No Yes Yes
Windows 10 (32-bit and 64-bit) No No Yes Yes Yes Yes
Windows Server 2012 R2 Yes Yes Yes Yes Yes Yes
Windows Server 2012 R2 Hyper-V: Hyper-V performs well only with Intel® Network Interface Cards. Use of other brands of Network Interface Cards may cause significant Hyper-V performance degradation that impacts DXL throughout. No No No Yes Yes Yes
Windows Server 2012 Yes Yes Yes Yes Yes Yes
Windows Server 2012 Hyper-V: Hyper-V performs well only with Intel Network Interface Cards. Use of other brands of Network Interface Cards may cause significant Hyper-V performance degradation that impacts DXL throughout. No No No Yes Yes Yes
Windows 8.1 U1/U2 (32-bit and 64-bit) Yes Yes Yes Yes Yes Yes
Windows Server 2008 R2 Yes Yes Yes Yes Yes Yes
Windows Server 2008 No No No No Yes Yes
Windows Embedded 7~8 Yes Yes Yes Yes Yes Yes
Windows 7~8 (32-bit and 64-bit) Yes Yes Yes Yes Yes Yes
Windows Server 2003 (32-bit and 64-bit): The Tychon agent directly communicates over DXL No No No No Yes Yes
Windows XP (32-bit and 64-bit): The Tychon agent directly communicates over DXL No No No No Yes Yes
Debian 7.x or later (32-bit) Yes Yes Yes Yes Yes Yes
McAfee Linux OS (MLOS) 2.2 (64-bit) No No Yes Yes Yes Yes
Red Hat 6.x or later (32-bit and 64-bit) Yes Yes Yes Yes Yes Yes
Ubuntu 12.x or later (32-bit and 64-bit) Yes Yes Yes Yes Yes Yes
MAC OS X 10.6 or later  Yes Yes Yes Yes Yes Yes
CentOS 6.x or later (32-bit) No No Yes Yes Yes Yes